Support — Guidera

AI City Guide — Audio Walking Tours & Stories

Contact Us

For questions, feedback, or issues:

Email: mehmetselim692@icloud.com

We typically respond within 48 hours.

Frequently Asked Questions

How does Guidera work?

Tap any place on the map and AI generates a personalized description of that place — its history, architecture, and hidden details. Press play to listen with natural-sounding audio narration.

What's included for free?

Map exploration, AI-generated descriptions (10 per day plus bonus via rewarded video), Quick Facts, and chat Q&A about any location.

What does Premium include?

Audio narration, Walkman mode (hands-free touring), guided walking tours, custom AI tour creation, all guide personas, and zero ads. Premium passes are available as 3-Day, Weekly, or Monthly — no auto-renewal.

Do premium passes auto-renew?

No. Guidera uses non-renewing passes. You buy a pass, it lasts for the duration, and it expires — no surprise charges. You can purchase a new pass anytime.

Can I get a refund?

Purchases are made through Apple. To request a refund, visit reportaproblem.apple.com and follow Apple's instructions.

How do I delete my data?

All your app data (descriptions, tours, preferences, audio cache) is stored locally on your device. Go to Settings within the app and use "Delete All My Data" under the Storage section to remove everything. The app also uses anonymous analytics (Firebase) to help us improve the service — see our Privacy Policy for details on what analytics data is collected and how it is handled.

Does Guidera work offline?

Guidera requires an internet connection to generate AI descriptions and audio narration. Previously generated content is cached locally on your device for faster access.

Which languages are supported?

Guidera's AI can generate descriptions and narrations in multiple languages. You can change your preferred language in the app's Settings.